I have to admit that most of the time when I “go to the blog” to talk about some customer service experience it’s typically a bad experience.
- Empire Snow Removal – Solon, Ohio & Twinsburg, Ohio
- Not Worth The Paper It’s Printed On
- Mint.com FAIL
- This Just In – Verizon Makes Bad Decisions
- XM Radio – “I Wish I Knew How To Quit You.”
I’m happy to say that this isn’t one of those times.
I recently got a couple of overdraft charges on one of my business checking accounts at Fifth Third Bank. I don’t keep a ton of funds in that account cause it’s linked to my PayPal account. In any case… I’d made an online purchase and due to some changes in the order, they credited my card and had to do the transaction twice. You can see where this is going. Naturally, the credit didn’t go through in time and due to the double charge I was hit with $91 in overdraft charges.
That in an of itself wouldn’t have bothered me… except for the fact that I’ve been a customer of the bank for years, have multiple accounts and oh by the way, have a savings account with them as well that could/should have been used for overdraft protection.
I sent Michael an email and explained the situation. I received an Out Of Office reply that he’d be out of the office until Monday. The DAY he returned to the office, he emailed me letting me know that the charges had been refunded and he’d taken the necessary action to ensure that the situation wouldn’t arise again.
HUGE thanks to Michael at Fifth Third for taking care of this. BRAVO!!!!