AirTran Airways Overbooking Fail At Akron Canton Airport

AirTran Plane

As I said in a previous post I had a couple of things happen recently that were less then stellar from a customer service perspective.  Unfortunately this one took place at my favorite airport in the world Akron Canton (CAK).  Thankfully, it had really nothing to do with the airport, and everything to do with poor customer service from AirTran Airways. The family and I recently went on what has become our yearly trip to Naples, … Continue reading

The Best Use Of Social Media… Ever

A Personal Note From The Staff Of The Westin St Francis

I’m a big user of social media.  I use it to keep in touch with family and friends, share information for business purposes, build brands for my clients, etc.  If you don’t follow me on Twitter (@406Northlane) please do!  (Though, I can’t promise that I won’t offend you at some point 🙂 )  Also, have you checked out the 406Northlane Facebook page and “liked it”?  I could keep plugging… but I digress… I was recently on a … Continue reading